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Classes from the Realized – ITSMWP Relaxation of the Environment Edition episode forty one



Classes from the Realized

What happens when an Analyst, a ITSM Expert and a Service Desk Monkey chat…..effectively, when they come to feel like it…..

ITSMWPROW Display Notes Episode forty one

Why are we all so occupied?

Sorting out a visa for a journey to India

Everyone’s acquiring The Queens knickers at WH Smiths

Treasonable offence

The Blue Rinse brigade

No these matter as terrible publicity about knickers

Logica have done pants

TCS hits $10Bn turnover

64% of TCS profits go to charity

British isles General public sector spending plan cuts

Chris Matchett passes his driving take a look at (warning – movie includes some terrible language)

Should really we publish to Twitter, or Fb, or both?

Thorough the place you grab the Wall Road bull (movie)

Stephen’s wisdom (3% of it) in the Wall Road Journal

Stephen’s Klout Rating

Service-Now Awareness 12

What was on the agenda at Know12?

Rhett Glauser @rglauser

Sellers – Operate out who you are speaking to prior to you make gross sales calls

Worth based mostly advertising

Whiteboard advertising (movie)

If you simply cannot satisfy specifications, really don’t have interaction in the sale – you are throwing away your time

Appear at the life span worth of the customer and hold your great title

Buyers really don’t overlook terrible encounters

Organisations simply cannot commit revenue on shiny factors equipment have to resolve challenges

HDI 2012 was a incredibly occupied celebration

Pat’s session at HDI 2012

Dr Michio Kaku’s session – The environment in 2030

HDI 2013 (April sixteen-19) will not clash with SITS13 (April 23-24)

Craig Baxter Taking care of Director HDI

The Voice vs Britian’s obtained talent

Is Roy Atkinson not in demand of HDI?

IT Skeptic Site on Service Catalog

@theitskeptic and @kaimarkaru speaking about restaurant analogies

There are no Michelin star dining establishments in New Zealand

Heston Blumenthal’s creations

The foodstuff is only section of the general services experience

Service catalog doesn’t deal with services experience

The menu drives restaurant operations

Worth comes in with the customer

We need to have Ian Clayton’s steerage and USMBOK

Frankie & Benny’s on Excursion Advisor

Will Internet Promoter Rating or Klout have an effects on the services presented?

There is no position engaging with consumers via social if you are not prepared to observe it up

Can you sign up a hashtag?

VP Advertising rejected at interview for low Klout score

Stephen’s Fb publish on specialists – The Avengers illustration

T-shaped employees

ITIL Grasp qualification

Skills receives out of day incredibly immediately

Mio sat nav units

Cathay Pacific – acquiring into the lounge with Klout

Peerindex and measuring quantity in excess of quality

Do you have a business card? No, Google me

Pat’s wife’s 26 mile wander about London

Jimbo’s Birmingham accent (movie)

British isles phone centre accents

Next ITSMWPROW – SDI Conference Preview – June 2012

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Lessons from the Learned - ITSMWP Rest of the World Edition episode 41

Lessons from the Learned



What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....







ITSMWPROW Show Notes Episode 41







Why are we all so busy?



Sorting out a visa for a trip to India







Everyone’s buying The Queens knickers at WH Smiths



Treasonable offence



The Blue Rinse brigade



No such thing as bad publicity about knickers



Logica have done pants



TCS hits $10Bn turnover



64% of TCS profits go to charity



UK Public sector budget cuts







Chris Matchett passes his driving test (warning – video contains some bad language)



Should we post to Twitter, or Facebook, or both?



Careful where you grab the Wall Street bull (video)



Stephen’s wisdom (3% of it) in the Wall Street Journal



Stephen’s Klout Score







Service-Now Knowledge 12



What was on the agenda at Know12?



Rhett Glauser @rglauser







Vendors – Work out who you’re speaking to before you make sales calls



Value based selling



Whiteboard selling (video)



If you can’t meet requirements, don’t engage in the sale – you are wasting your time



Look at the lifetime value of the customer and keep your good name



Customers don’t forget bad experiences



Organisations can’t spend money on shiny things; tools have to solve problems







HDI 2012 was a very busy event



Pat’s session at HDI 2012



Dr Michio Kaku’s session – The world in 2030



HDI 2013 (April 16-19) will not clash with SITS13 (April 23-24)



Craig Baxter Managing Director HDI



The Voice vs Britian’s got talent



Is Roy Atkinson not in charge of HDI?







IT Skeptic Blog on Service Catalog



@theitskeptic and @kaimarkaru discussing restaurant analogies



There are no Michelin star restaurants in New Zealand



Heston Blumenthal’s creations



The food is only part of the overall service experience



Service catalog doesn’t deal with service experience



The menu drives restaurant operations



Value comes in with the customer



We need Ian Clayton’s guidance and USMBOK



Frankie & Benny’s on Trip Advisor







Will Net Promoter Score or Klout have an impact on the service offered?



There’s no point engaging with customers via social if you’re not prepared to follow it up



Can you register a hashtag?



VP Marketing rejected at interview for low Klout score



Stephen’s Facebook post on experts – The Avengers example



T-shaped employees



ITIL Master qualification







Expertise gets out of date very quickly



Mio sat nav systems



Cathay Pacific – getting into the lounge with Klout



Peerindex and measuring quantity over quality



Do you have a business card? No, Google me



Pat’s wife’s 26 mile walk around London







Jimbo’s Birmingham accent (video)



UK call centre accents







Next ITSMWPROW – SDI Conference Preview – June 2012

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